Practice Interviewing
The STAR Technique
The STAR interview method is a technique that helps candidates prepare for interview questions that determine whether they will be able to handle specific situations associated with a job.
STAR stands for: Situation, Task, Action and Result.
This method will help you prepare clear and concise responses using real-life examples.
Hiring managers ask behavioral interview questions to determine whether a candidate is the right fit for a job. By using this strategy, you can make sure you’re fully addressing the interviewer’s question while also demonstrating how you were able to overcome previous challenges and be successful.
Used at its best, the STAR structure is invisible to the listener and it simply comes across as a well-articulated example!
Here’s how you could structure your response using the STAR model
Question: Describe a situation when you had to deliver excellent customer service following a complaint?
Task:
"I needed to address the client's immediate query and find out what went wrong in the normal process."
Activity:
"I apologised, got the details and passed them to our head salesperson, who contacted the client within the hour. I investigated why the query hadn't been answered. I discovered that it was a combination of a wrong mobile number and a generic email address that wasn't being checked. I let the client know and we offered a goodwill discount on her next order."
Result:
"The client not only continued to order from us but posted a positive customer service tweet."
Mock Interview Questions 3<- - download worksheet and practice answering the questions using the STAR technique
EXAMPLE STAR INTERVIEW ANSWERS<- - download worksheet. This handout works well with the mock Interview questions worksheet.